Thrifty Car Rental is proud to be a Qualmark Endorsed Transport Provider.
Service
We look to make our customers lives as easy as possible, and we want to be helpful in everything we do.
The secret of our success? It’s our people. They drive the business for the vehicles that drive you. With experience and skill, our local experts have an in-depth knowledge of their cars and their locations. It’s their knowledge that can make such a difference to your journey.
Our purpose statement is: “A Great Travel Experience, Every Time”. That means the day-trip around the city on business, the jaunt out to the local winery and the two-week tour around the country – whatever journey you’re on. Heck, it even means the trip from our office to collect your car. We are passionate about ensuring every aspect of your rental experience is as fulfilling as it should be. Every time.
To achieve this we know our service must distinguish the differences in customer requirements. We understand that no two customer’s needs are ever quite the same. So we provide individual service accordingly. It’s true.
Core values bolster this approach. Ours are ‘Community, Help, Integrity, Quality, Safety and Speaking Out’. We ensure these values are more than the sum of its parts. Put together, they represent how we go above and beyond for our customers. So from the moment you walk through the doors to the time you return your keys you can expect the greatest level of service.
Range
We understand your needs. If you require a modern economical rental car, 4WD or family sedan, a van or ute, we can help. Our extensive rental car selection offers excellent value for whatever journey you’re about to head off on.
Our rental cars are on average only 9 months old. So you can be assured of quality, both with the comfort and the efficiency of your driving time. Our cars also all have the highest star ranking from the Australasian New Car Assessment Program (ANCAP). They’re up-to-date, safe and fun to drive.
Convenience
We’re 100% Australasian owned by the NRMA Motoring and Services, so we really know your local area. We have 30 locations throughout New Zealand. From Auckland airport to Queenstown airport and everywhere in between, renting a car is fast and stress-free. Online car rentals are also just as simple. Our website has been designed to deliver an intuitive, easy to use booking process. Travelling around New Zealand has never been as convenient and enjoyable.
If you’re travelling overseas you’ll feel right at home at more than 1000 Thrifty locations across 80 countries worldwide. For international bookings and more information go to thrifty.com.
Innovation
We like to think beyond the ‘done before’ and the ‘here and now’. In this respect we seek to innovate the company and its service by looking to the future and keeping an eye on the big picture.
Within Thrifty we’ve set up a fantastic working group to ensure this motivation and focus stays at the forefront of our work. Called ‘Innovation & Continuous Improvement Group’ (ICBig), this committee establishes the way forward for our company. The fuel that drives this initiative are the hopes and aspirations of our team. Here, over one hundred ideas have been submitted by Thrifty employees on how we can improve service and innovate our business. We continue to be inspired by our fantastic team.
It’s an approach that has already delivered great benefits to our customers. Through our exclusive partnerships with the NZ AA & AA Smartfuel and our work with the GreenFleet initiative we also offer both excellent savings and environmental stewardship.
We will continue to explore how we can grow and evolve our business capability. In today’s competitive marketplace and fast-changing society there’s no other alternative.