Thank you for choosing Thrifty Car Rental as your preferred supplier. We’re experts in moving people, from personal travel to business trips. What’s more, we ensure that our accounts are set up to suit you and your business systems.

To get you started we’ve outlined a simple reference guide below.

  • Opening hours
  • How to book
  • Reservation details
  • Blue Chip Programme
  • Infringements
  • NZTA Toll Roads
  • Collecting vehicles
  • Returning Vehicles

How do I book?

The following booking methods are available to you: 
•          Online
•          Thrifty National Reservations – 0800 73 70 70
•          Blue Chip Members – 0800 847 438
•          Email – [email protected]
•          Direct with Thrifty locations
•          Via your Agency’s Travel Management Company
(through the online booking tool or with a consultant)

Please note:  Please quote your Corporate CD number when making a booking.

National opening hours

Contact Centre Winter hours (Easter weekend to Labour weekend):
Monday to Friday: 8 am to 6 pm
Saturday: 8.30 am to 5 pm
Sunday: 10.30 am to 2.30 pm
Summer hours (Labour weekend to Easter weekend):
Monday to Friday: 7.30 am to 7 pm
Saturday/Sunday: 8.30 am to 5 pm
Thrifty Locations Opening hours will vary by Thrifty office location
Thrifty Major Airport Locations Meet all scheduled flights 
Thrifty Provincial Airport Locations Meet all scheduled flights between 6 am and 10.00 pm
Online/Website 24 hours a day/7 days a week

Online

Reservations can be made online 24 hours a day, 7 days a week

Our online system is a simple internet booking engine that can be integrated into all on-line environments.

Online Booking Process

  • Click Business
  • Enter your Corporate CD Number in the CDP log in field and enter Blue Chip details if required, then click next to find a vehicle.

Thrifty National Reservations

Thrifty’s National Reservations has a dedicated corporate reservations team with specialised reservations staff that will be trained to understand the specific rental requirements.

Calls for bookings made via the reservations number outside the above hours will be managed as a priority on the next working day.

Thrifty Reservations Email

Bookings can be emailed through direct to Thrifty’s reservation team – [email protected] Emailed requests will be acknowledged and confirmed within 24 hours of receipt.

Travel Management Companies

Thrifty works closely with all Travel Management Companies (TMCs) to ensure that the booking process runs smoothly.  Thrifty’s Relationship Manager meet regularly with the representatives from the TMC’s to address any issues that may have arisen and to keep them informed of changes within Thrifty, such as new locations, fleet changes etc. 

Blue Chip Express Rental Programme

Thrifty’s Blue Chip Express Rental Programme is designed to give our customers our very best service, while saving you valuable time when collecting and returning the vehicle.

Your organisation travelers are encouraged to become Blue Chip members which facilities the streamlined booking, collection and return of vehicles.

The payment method will be linked to the traveller’s profile by the Blue Chip number.

Where a traveler is not a member of Blue Chip, a CD number must be provided at the time of booking.

If you need to sign up a traveler to Blue Chip, please click here

Infringements

When traffic and parking infringements are received by Thrifty, Thrifty’s Infringement Officer matches the date and time of the infringement to the relevant rental contract and the associated renter.  The Infringement Officer then transfers liability to the renter by completing a Statutory Declaration signed by a Justice of the Peace, identifying the infringed renter. This Statutory Declaration is then sent back to the relevant Infringement Authority. The Infringement Authority will then transfer liability of the infringement to the renter listed on the rental contract. A new infringement ticket will be issued and sent direct to the renter. Any matter arising regarding the ticket is a matter between the infringement authority and the renter. Administration fees are charged for the processing of infringements to cover the costs associated with the administration.  

NZTA Toll Roads

When driving across a toll road it is recommended for tolls to be paid before the travel. Drivers can generally pay at point of crossing, if however the toll road is unstaffed or there are no self service kiosks available, then the fee can be paid within a five day period online at the NZTA website http://tollroad.govt.nz/ or by calling NZTA on 0800 40 20 20. In the event of unpaid toll notices, NZTA will contact Thrifty direct for payment. Our Infringement Officer will pay the toll on our customer’s behalf. Thrifty’s Infringement Officer then matches the date and time of the toll notice to the relevant rental contract and on-charges the renter the cost of the toll and the administration fee. Administration fees are charged for the processing of toll notices to cover the costs associated with the administration.

Collecting Vehicles

Licenses

Renters must ensure they bring their current and valid driver’s licence with them when collecting a vehicle from a Thrifty location. This is a mandatory legal requirement. 

Renters who are not members of Thrifty’s Blue Chip Programme will be required to sign a Rental Agreement at the Thrifty counter before collecting the vehicle for the purpose of identifying the renter.

Inspect the Vehicle

When collecting a vehicle from a Thrifty location, the renter is encouraged to fully inspect the vehicle for damage (such as scratches and dents) to ensure that it is accurately recorded on the vehicle inspection report. The renter should notify the Thrifty location of any damage, not already noted on the report before leaving the premises.

Returning Vehicles

Unless new vehicle damage is reported to Thrifty and the relevant accident report form completed, the vehicle should be returned in the same condition as set out in the vehicle inspection report. If the vehicle is to be returned outside of the location’s opening hours, the renter should contact the location to make alternative arrangements. Some locations have an after-hours key return. Please note that if a customer chooses to return the vehicle outside of the locations standard opening hours then the final vehicle inspection will be completed when the office reopens. Any new damage on the vehicle will be considered the liability of the renter.

Late Returns

Rates are based on a minimum rental period of one day (24-hours from the time the rental starts). Thrifty allows a 59-minute grace period, after which each extra hour is charged at one fifth of the daily rate, to a maximum of four hours, after which an extra full day will be charged. The customer will be charged from the date and time of collection of the vehicle until the date and time of return of the vehicle.

Extending Rentals

Rentals may be extended. If a rental is to be extended, the renter or Travel Management Company should contact Thrifty reservations or the location where the vehicle was collected from to advise of the intended date and time of return.