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Special ‘thank you’ for Deon’s Oustanding Customer Service 20 February 2013

20/02/2013, Joel Blog
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Deon Hoeksema Branch Manager at Thrifty’s Palmerston North location has been presented with a special gift from an NRMA Motoring Club Member to say thank you for his exceptional customer service.

When Deon managed to correct a problem with an NRMA member by offering them a relocation special to get back to Auckland Airport in order then travel back to Australia, he had no idea they would present him with a gift for his exceptional customer service. But that’s exactly what they did, in the form of a certificate.

Deon was pleasantly surprised by the customer’s actions.

“It felt great to receive a certificate from a customer, especially because they went out of their way to design and frame it for me. It was completely unexpected,” said Deon.