Deon Hoeksema Branch Manager at Thrifty’s Palmerston North location has been presented with a special gift from an NRMA Motoring Club Member to say thank you for his exceptional customer service.
When Deon managed to correct a problem with an NRMA member by offering them a relocation special to get back to Auckland Airport in order then travel back to Australia, he had no idea they would present him with a gift for his exceptional customer service. But that’s exactly what they did, in the form of a certificate.
Deon was pleasantly surprised by the customer’s actions.
“It felt great to receive a certificate from a customer, especially because they went out of their way to design and frame it for me. It was completely unexpected,” said Deon.