Covid-19 – Alert Level 4
New Zealand is now in a period of lockdown until 25 April 2020.
All Thrifty branches are now closed to the general public.
Thrifty remains open for bookings from our essential services providers in order to support them in the delivery of Government defined essential services.
I’m an essential service and need a rental vehicle – what do I do?
To make a booking please call our Customer Contact Centre via email [email protected] or via GDS through your contracted travel provider, if urgent call 0800 73 70 70.
Please note: No walk up business is available over this time, this service is for pre-booked vehicles for the purpose of fulfilment of essential services only and is available for pick up between the hours of 0800-1630hrs across most locations nationwide.
What if I have a booking that is impacted by this lock down?
Overseas returning customers
Travel restrictions outlined by the New Zealand government dictate that anyone who returns from overseas to self-isolate for a two-week period. The Police, Ministry of Health (MOH) & Immigration NZ are acting to arrest, quarantine and deport people who fail to self-isolate when required.
Please note at this time, we are unable to rent you a vehicle if you arrive during the lock down. You will need to find alternative means of approved travel to your self-isolation point.
No cancellation fees will be charged for any impacted bookings.
For any customers that have made bookings through a travel agent, third party website or travel broker, please contact them directly for further assistance around your disrupted travel pans.
I’m due to return a vehicle after the closedown starts what do I do?
Vehicles may not be able to be returned during the lock down period unless you have a valid outbound air ticket. Email us at [email protected] to discuss options to retain the vehicle or if urgent call us on 0800 73 70 70.
What if my booking is not directly impacted by impacted but I want to make changes?
Changes to future bookings can be made freely through our NZ based contact centre. Email us at [email protected] or if urgent call 0800 73 70 70.
Can I make future bookings?
Absolutely, we are accepting bookings for the coming months post lockdown.
Are we expecting Contact Centre delays?
Our Christchurch based contact centre team will be available between the hours of 0800-1800hrs. However, if your enquiry is not urgent or not related to provision of essential services, please contact us by email at [email protected]
If you are an essential service provider and require urgent assistance, please call us on 0800 73 70 70.
For more information on Coronavirus, visit the New Zealand Ministry of Health or your local health authorities for instructions on what to do.
Updated: 31 March 2020