Cruiseship FAQs

FAQs

“WHAT IF MY SHIP COMES IN LATE?”

We are in contact with the Port the night before to check docking times for the next day, and we also have access here to a live webcam of the Port. This ensures that we know exactly when your Ship docks alongside the Port. We will be there ready to pick you up when your ship docks, with the first shuttle running at 8am.

“I’VE JUST HOPPED OFF THE SHIP, WHAT DO I DO NOW?”

Keep a look out outside of the Port Gates (just outside the Police Station!) for our White Hiace “Thrifty” Van, which will shuttle you back to our office, where you will collect your vehicle and complete the necessary paperwork and payment. If you cannot see it straight away, it may already be taking one load to the Office but has a turnaround time of approx. 20 minutes. So if it’s not there, it won’t be far away! Our drivers are provided with a list of the names of the people with bookings, so they will be looking out for you also.

“HOW LONG DOES IT TAKE TO GET FROM THE PORT TO YOUR OFFICE?”

Approximately 10 minutes’ drive.

“WHAT HOURS IS YOUR SHUTTLE SERVICE AVAILABLE?”

Our Shuttle runs from 8-10am and 3-5pm, every day that a Cruise Ship is in.  Note this time will adjust for a late arrival and sailing, with the latest shuttle drop-off run finishing at 6.30pm.

“WHAT IF I WANT TO DROP MY CAR BACK AFTER 6.30 PM?”

That’s fine! When you collect your vehicle from us, we’ll give you the details of a fast and reliable taxi service that can take you back to the Port. Usually, they’re only a few minutes away, and we’ll make sure that you have all our address details. All you need to do is drop the car off in any one of the car parks outside of our gate, drop the keys in our after-hours key slot (you’ll see the sign), and you’re good to go! If you don’t have a phone on you, just ask to use the phone at the Z Service Station across the road from us when you go to fuel your vehicle.

“DOES THE CAR COME WITH UNLIMITED MILAGE?”

Yes, unlimited km’s are included in the rental.

“WHAT ARE MY INSURANCE OPTIONS?”

Every vehicle comes with standard insurance. For our cars, there is an excess of up to $3000 + GST, and for our Specialty Fleet vehicles (e.g. our 7/8/12 seaters), there is an excess of up to $3500 + GST should any damage occur during your rental, regardless of who is at fault. You have the option of buying the excess down, or you can keep the standard insurance (as some travel insurances cover this excess anyway.)

For our Economy, Corolla, Intermediate, and Full sized cars, an additional $26 + GST ($29.90) will bring that excess down to $300 + GST and for our Specialty Fleet, an additional $31 + GST ($35.65) will bring the excess down to $500 + GST.

“WHAT EXTRA CHARGES WILL I BE GIVEN, ON TOP OF THIS QUOTED RATE?”

Our Special Cruise Ship rates include the car rental, GST, the Shuttle service, and unlimited mileage. If paying by Credit Card, you will also incur a 1.9% surcharge. Alternatively, you are welcome to pay by Cash (NZD only), EFTPOS, or Cheque.

Every vehicle comes with a full tank of fuel, and just needs to be returned to us full. If you would prefer, we can fuel your car for you, at the cost of $2.68 (+GST) per litre of petrol, or $1.71 (+GST) per litre of diesel (only applicable to our Toyota Hiace and Ssangyong Stavic Vans).

“DO YOU HAVE CAR SEATS FOR HIRE?”

Yes, we have both baby seats and booster seats available at $28.00 (incl GST and subject to availability), per seat, per day. Let us know when you are making your booking if you will be needing one, so that we can guarantee you one on the day. J

“DO YOU HAVE GPS UNITS FOR HIRE?”

Yes, we have GPS units available for $14.95 (including GST and subject to availability on the day). Again, let us know when you are making your booking (in the comments section) if you would like one, so that we can do our best to get you one on the day.

“HOW AND WHEN DO I PAY FOR MY RENTAL? DO I NEED TO PAY A DEPOSIT?”

No deposit needed, we will take full payment upon the pick-up of your vehicle. We welcome Cash, EFTPOS, Cheque, and all major Credit Cards.

Please be aware that if you are paying by Cash, EFTPOS, or Cheque, a Credit Card still needs to be provided at the time of pick-up, as a payment method for any money still owing on your rental after the return (e.g. any fuel owing, speeding tickets, parking fines, or damage inflicted on the vehicle). If no Credit Card is provided, we will ask that you please buy our Accident Excess Reduction, and then provide us with a Cash bond of $600 (which will be refunded to you on the return of your vehicle, provided there is no fuel owing, and no damage has occurred to the vehicle).

“WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING?”

Please let us know within 24 hours of picking up the car and we will cancel this for you with no cancellation costs incurred.

“DO I BOOK MY HOBBITON TOUR THROUGH THRIFTY?”

Hobbiton Tours can be booked directly through their website, at http://www.hobbitontours.com/OurTours/tabid/99/Default.aspx

When considering what time to book your tour, we suggest allowing approx. 30 minutes to pick up your vehicle, and then another hour to drive to your destination.

If you have any other questions please feel free to email us on [email protected], or call us on (+64) 07 572 3836.