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Help & support

Explore our comprehensive Help and Support page, where you can find answers to frequently asked questions organised into user-friendly sections. If you need further assistance, you'll also find our contact details to reach out to our dedicated support team.

Frequently Asked Questions

  • Roadside Assistance

    We provide access to Roadside Assistance for all Thrifty customers. If your breakdown is caused by vehicle malfunction, Thrifty will cover the costs, even if the car needs to be towed.
    For call outs where the customer is at fault, for example, the vehicle running out of fuel, or the keys being locked in the vehicle, a call out fee will apply unless the renter has purchased Premium Roadside Assistance.

    Phone: 0800 333 707

Contact us

For further assistance please reach out to our dedicated team.

  • Reservations

    To book or change

    Phone: 0800 737 070

    Hours of Operation

    • Monday-Friday: 08:00-Midnight (NZST)
    • Saturday-Sunday: 10:00-21:00 (NZST)
  • Customer Service

    For past rentals only

    Phone: 0800 333 707

    Email: customerservicesnz@thrifty.com

  • Thrifty Claims Management

    For New Zealand damage claims only

    Phone: 0800 222 254

    Email: claimsapac@thrifty.com

For Reservations

To book or change 0800 737 070

Customer Service

Past Rentals Only 0800 333 707

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